IT Services Mgmt & Adv. Mobile Prog. T.Y.B.Sc. I.T Sem VI

IT Services Management & Advanced Mobile Programming T.Y.B.Sc. I.T Semester VI 
CONTENTS
UNIT – I 
1. IT Service Management (ITSM) 
2. Service Strategy Principles
3. Exploring Service Strategy
UNIT – II 
4. Service Design
5. Service Design Processes
UNIT – III 
6. Service Transition
7. Service Transition Processes
8. Challenges, Critical Success Factors & Risks (Service Transition)
UNIT – IV 
9. Service Operation 
10. Service Operation Processes 
11. Continual Service Improvement (CSI) Principles
UNIT – V 
12. CSI Process, Methods & Techniques 
13. Organising for CSI, Technology & Implementation 
Practical Journal 
Sample Question Paper
Mumbai University Question Paper (May – 2019)
More Information
Exam T.Y.BSC.IT